Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

30-Day Ride Guarantee Policy

Effective Date: 1/1/2023

Applies To: Customers Who Purchase a Set of Four (4) Tires from Nealey Tire & Auto

Policy Overview

At Nealey Tire & Auto, customer satisfaction is our priority. Our 30-Day Ride Guarantee ensures you can exchange your tires within 30 days of purchase if you’re not completely satisfied with their performance, comfort, or fit.

1. Eligibility

Who Is Eligible

• Customers who purchase a full set of four (4) new tires directly from Nealey Tire & Auto.

Duration of Coverage

The guarantee is valid for 30 calendar days from the date of purchase.

2. What Is Covered

Eligible Exchanges

• Customers can exchange tires for:
• A different brand, model, or size.
• Tires better suited to their driving needs (e.g., all-season, performance, off-road).

Included Costs

• The original purchase price of the tires will be credited toward the new set.
  

3. Exclusions

This guarantee does not cover:

• Tires that have been damaged due to:
• Road hazards (e.g., nails, potholes).
• Misuse, neglect, or improper maintenance (e.g., failure to align or rotate tires).
• Tires showing excessive wear (more than 2/32" treadwear) or other signs of abuse.
• Custom or specialty tires that were special-ordered for the customer.
• Labor costs for mounting, balancing, alignment, or related services on the replacement tires (unless otherwise specified).
  

4. Conditions of Exchange

To qualify for the exchange:

• The tires must be returned to Nealey Tire & Auto in reasonable condition (i.e., no cuts, punctures, or damage caused by misuse).
• Customers must present the original purchase receipt.
• The vehicle must be inspected by Nealey Tire & Auto to ensure proper fitment and to address any underlying issues (e.g., alignment, suspension).
  

5. Exchange Process

Step 1: Contact Us

• Notify Nealey Tire & Auto of your intent to exchange the tires within the 30-day window.

Step 2: Schedule an Appointment

• Bring your vehicle to Nealey Tire & Auto for inspection and consultation on selecting replacement tires.

Step 3: Select Replacement Tires

• Choose a new set of tires from our inventory. If the new set costs more than the original, the customer is responsible for paying the price difference.
• If the new set costs less, the customer will receive a refund for the difference.

Step 4: Installation

• We will mount, balance, and install the replacement tires at the customer’s expense unless otherwise stated in a promotional offer.
  

6. Limitations

• The guarantee is valid for a one-time exchange only.
• Replacement tires are not eligible for a second 30-Day Ride Guarantee.
  

7. Additional Notes

• This guarantee is non-transferable and applies only to the original purchaser.
• The guarantee does not extend to any warranties provided by the tire manufacturer.
  

Disclaimer

This policy does not alter or replace the terms of any manufacturer warranty or additional service agreements offered by Nealey Tire & Auto.

By offering this 30-Day Ride Guarantee, we aim to provide peace of mind and ensure customer satisfaction with every tire purchase.