tire protection plan
Tire Protection Plan Policy Outline
Purpose:
This Tire Protection Plan offers protection for customers against unexpected tire damage caused by road hazards, providing peace of mind and minimizing unexpected expenses.
Coverage Details:
- Eligibility:
- The warranty applies to new tires purchased and installed at Nealey Tire & Auto.
- Coverage begins on the date of purchase and remains valid for the duration specified in the plan below.
- The Nationwide coverage of this warranty only applies if the vehicle is at a qualified tire repair facility more than 25 miles from a Nealey Tire & Auto location
- If there is a claim from a tire repair facility and the facility is within 25 miles from one of our locations, there will be no coverage
2. Covered Road Hazards:
- Potholes.
- Nails, screws, or other sharp objects.
- Glass or other road debris.
3. Warranty Duration:
- This Plan is valid for thirty-six (36) months from the purchase date of your eligible tire(s), as stated on the original purchase receipt, or until any portion of the tire treadwear is worn to 2/32 of an inch or less, whichever occurs first.
4. Coverage Provisions:
- Repair Coverage:
- If a tire can be repaired, the warranty covers the cost of repairs (up to $40).
- Replacement Coverage:
- If a tire is deemed irreparable, it will be replaced with a comparable new tire.
- Replacement cost coverage will be prorated based on the time passed since original purchase and of the original purchase price:
- 100% reimbursement for the first twelve months
- 75% reimbursement for the second twelve months
- 50% reimbursement for the third twelve months
- Customer will be responsible for any taxes, mounting, balancing, and any other miscellaneous fees.
- This Plan does not transfer to the replacement tire(s) and a new tire protection plan must be purchased for the new tire(s) if you, the customer, elects to have coverage.
Exclusions:
The warranty does not cover:
- Tires damaged due to collision, fire, vandalism, theft, or misuse (e.g., improper inflation, off-road use).
- Damage caused by mechanical defects in the vehicle (e.g., misalignment or suspension issues).
- Tires used for racing, commercial, or fleet purposes unless specifically noted in the plan.
- Cosmetic damage (e.g., scuffs or curb rash) that does not affect the tire's functionality.
Customer Responsibilities:
- Maintain proper tire pressure and adhere to the vehicle manufacturer’s recommended maintenance schedule.
- Ensure regular tire rotations and balancing as per the warranty terms.
- Present proof of purchase and warranty documentation when making a claim.
Claim Process:
- Inspection:
- Bring the damaged tire to Nealey Tire & Auto for inspection.
- Our technicians will determine if the damage is covered under the warranty.
2. Repair or Replacement:
- If the tire can be repaired, repairs will be made free of charge or up to $40 if outside 25 miles from one of our locations.
- If replacement is required, the prorated cost will be calculated based on time passed since purchase of the original tires.
3. Approval:
- Claims must be approved by Nealey Tire & Auto before any work is performed.
- If the vehicle is more than 25 miles from one of our locations
- The customer must contact the Nealey Tire & Auto location that initially installed the tires for tire replacement coverage.
- Prior authorization must be obtained from Nealey Tire & Auto to replace a tire damaged by a road hazard.
- You will be required to pay out of pocket for the tire replacement and you must submit all required documentation to Nealey Tire & Auto which includes:
- Original purchase invoice
- New purchase invoice
- Tread depth of the damaged tire must be documented on the invoice
- Photos of the damaged tire
- Photo of the DOT number on the original tire
- The damaged tire must be made available for inspection by the repair facility and/or Nealey Tire & Auto.
- All claims and any required documentation must be submitted to Nealey Tire & Auto within sixty (60) days of the date of failure and/or service for qualifying reimbursement which will be in the form of a check or as a credit added to your Loyalty Points account.
Cost of Warranty:
- The cost of the warranty is 15% of the retail purchase price of the tire(s), to be paid at the time of tire purchase.
Transferability:
- The warranty is not transferable to a new owner
Cancellation:
- The warranty can be canceled within 30 days of purchase for a full refund, provided no claims have been made.
Nealey Tire & Auto is dedicated to ensuring your safety and satisfaction with our Tire Road Hazard Warranty Plan. Drive with confidence, knowing you're protected from unexpected tire damage!