In-House Parts and Labor Warranty Policy

Effective Date: 1/1/2023
Applies To: Mechanical Repairs Performed by Nealey Tire & Auto

1. Warranty Coverage

Duration of Coverage

• Parts: 5 year or 50,000 miles, whichever comes first.
• Labor: 5 year or 50,000 miles, whichever comes first.

What Is Covered

• The warranty covers defects in parts and labor provided by our shop, including:
  • Parts installed by our technicians.
  • Workmanship and services directly related to the repair.
• Air Conditioning, heating and climate control systems
• Brake system(s)
• Clutches - clutch component or assembly repair and replacement
• Engine cooling system(s)
• Engine performance, drivability services and repair
• Electrical system(s)
• Electronic Engine Management System and other on-board computer systems, (engine, body, brake and suspension computers), cruise control systems
• Emission control system(s)
• Exhaust system(s)
• Fuel system(s)
• Hybrid Drive battery replacements (claim coordinated with battery manufacture for replacement)
• Ignition system(s)
• Starting & Charging system(s)
• Steering and Suspension system(s), wheel bearings, CV joints, U-joints, half-shafts, and driveshafts
• Other minor repairs and services

Exclusions

The warranty does NOT cover:

• Parts or labor for repairs not performed by Nealey Tire & Auto.
• Parts or labor for repairs with used or salvaged parts.
• If using used components, the warranty verbiage supplied from the vendor must be presented to the customer and added to the repair order.
• Parts or labor for repairs with parts not procured by Nealey Tire & Auto (customer supplied parts)
• Parts that failed due to the failure of a different component that was not repaired or replaced
• Failures due to misuse, abuse, neglect, or accidents.
• Routine maintenance items (e.g., brake pads, filters, belts) unless specified as defective.
  • Brake work come with a 12 month or 12,000 mile warranty, whichever comes first.
• Consequential damages, such as towing fees, loss of income, or rental car expenses.
• Issues caused by modifications or repairs performed by others.
• Wear-and-tear items, such as tires, bulbs, or fluids.
• Engine: Any internal repairs or replacement of internally lubricated components, or replacement of engine assembly.
• Transmission: Automatic or Manual - any internal repairs or replacement of internally lubricated components, or replacement of transmission assembly or transfer case.
• Drive Axle/Differential: any internal repairs or replacement of internally lubricated components, or replacement of the drive axle/differential assembly, ring gear, pinion shaft, pinion seals, and related gears.
• Tires & Batteries (excluding hybrid drive battery replacement). - See Tire Protection Plan and Battery Warranty Coverage
• Auto body, paint, and molding repair including any repair or materials related to auto body work and glass related repairs.
• Used, salvaged or customer supplied parts.
• Sublet repairs.
• Preventive Maintenance Services (oil changes, fluid changes and flushes, wiper blades, filters).
• Any repairs performed on commercial use vehicles with a load carrying capacity greater than 1 ½ tons (Maximum Gross Vehicle Weight Rating of 16,000 pounds).

2. Warranty Process

How to File a Warranty Claim

• Contact the Nealey Tire & Auto location that performed the initial repairs immediately upon noticing an issue.
• Provide the original receipt or proof of service.
• Schedule an inspection to determine if the issue falls under warranty.

Inspection and Resolution

• A technician will inspect the vehicle to identify the cause of the issue.
• If the issue is covered:
  • We will repair or replace the defective part at no cost to the customer.
• If the issue is not covered:
  • The customer will receive a detailed explanation and an estimate for repairs.

3. Conditions of Warranty

• The vehicle must be returned to Nealey Tire & Auto for warranty work.
• The warranty is valid only for the original customer and is non-transferable.
• Any warranty work performed without prior approval from Nealey Tire & Auto will void this warranty.

4. Additional Notes

• Fleet Vehicles: Fleet vehicles may have customized warranty terms based on the service agreement.
  • 12 months or 12,000 miles

5. Disclaimer

This warranty is provided in lieu of all other warranties, express or implied. Nealey Tire & Auto disclaims liability for incidental or consequential damages arising from repair failures.

By implementing this policy, you demonstrate a commitment to quality workmanship and customer satisfaction while clearly defining the boundaries of your warranty coverage.