1. Warranty Coverage

Duration of Coverage

• Brake Pads/Shoes: 12 months or 12,000 miles, whichever comes first.
• Brake Rotors/Drums: 12 months or 12,000 miles, whichever comes first.
• Labor: 12 months or 12,000 miles, whichever comes first.

What Is Covered

• This warranty covers:
  • Defects in parts supplied and installed by Nealey Tire & Auto.
  • Workmanship related to brake repairs, including improper installation or adjustments.

2. Exclusions

This warranty does not cover:

• Normal wear and tear of brake pads, shoes, rotors, or drums.
• Damage caused by misuse, neglect, or accidents (e.g., overloading, racing).
• Damage to brakes due to an unrelated issue (e.g., malfunctioning or sticking caliper, faulty brake master cylinder, etc.).
• Repairs performed or parts replaced by another shop or individual.
• Noise or vibration caused by factors unrelated to the brake repair (e.g., suspension issues, uneven tire wear).
• Damage due to improper vehicle maintenance (e.g., failing to address worn tires or suspension problems).
• Repairs related to aftermarket or customer-supplied parts.

3. Customer Responsibilities

To maintain warranty coverage, the customer must:

• Follow the manufacturer’s recommendations for vehicle maintenance.
• Return the vehicle to Nealey Tire & Auto for inspection at the first sign of an issue.
• Provide proof of original service (receipt or invoice).

4. Filing a Warranty Claim

Steps to File a Claim

1. Contact Us: Call the Nealey Tire & Auto location that performed the repairs to report the issue.
2. Schedule an Inspection: Bring the vehicle to our shop for a warranty evaluation.
3. Review and Decision: Our technicians will inspect the brakes to determine if the issue is covered.
4. If Covered:
   • Repairs or replacements will be performed at no cost to the customer.
5. If Not Covered:
   • We will provide a detailed explanation and a quote for additional repairs.

5. Limitations of Liability

• Nealey Tire & Auto is not responsible for incidental or consequential damages, such as towing fees, rental car expenses, or loss of income, unless prohibited by state law.
• The warranty is valid only for the original customer and cannot be transferred to subsequent owners.

6. Additional Notes

• Aftermarket Parts: If the customer requests the use of aftermarket or non-OEM parts, this warranty covers only labor for 12 months or 12,000 miles.
• Fleet Vehicles: Custom warranty terms may apply based on fleet service agreements.