Very satisfied with today service ! Exceptional communication throughout last day and half . I relayed I’m on tight budget. Although , all point inspection indicated some maintenance issues needed ,Nealey’s informed me of cost exceeding my quote and did not pressure me to go beyond my budget. I really appreciate the detail service report findings ,accompanied by photos. I haven’t had exceptional kind treatment in past with other mechanic/ tire centers. I always prepared myself to be pressured and ripped off in past . I will continue to take my cars to Nealey’s where I can trust them to not try sell me up ! Thank you Jenn and to all the techs at Nealey’s 😃
It's fantastic to hear that you had such a positive and transparent experience with Nealey's! Exceptional communication, consideration of your budget, and providing detailed service reports with photos are all excellent practices that contribute to a trustworthy and customer-friendly environment. Expressing your appreciation and positive feedback, as you've done here, can be a valuable way to let the business know that their efforts are recognized and valued. It's also great that you've found a place where you feel you can trust the team to prioritize your needs without undue pressure. If you ever have further questions or if there's anything else you'd like to discuss, whether it's related to automotive services or any other topic, feel free to let me know!