Eric was fantastic. I had Car Shield and they wanted a couple of diagnostic tests done before they would ok the replacement of my engine. Eric and the team at Nealy's performed all tests required and handled the interaction between the shop and Car Shield as true professionals. Unfortunately, it turned out that Car Shield IS A SCAM and my engine wasn't replaced. Eric dealt with Car Shield for approximately three weeks and was in constant contact with me throughout the highly stressful process. Nealy's diagnostic prices were fair and done with the utmost professionalism. I am grateful to Eric and Nealy's for their time and patience. I HIGHLY recommend Nealy's in Deale for any and all car repairs. It is rare to find an honest garage that has true integrity and cares about their clients.
Nancy, thank you so much! We're honored by your kind words! We are sorry that the diagnosis did not result in repairs but we are very glad to know that you experienced the professionalism and transparency that you did with our team. Communication and consistency are two of our biggest goals and we're very happy you felt you received both. We were happy to diagnose the concern and perform the compression test on your 2003 Toyota MR2 and we look forward to serving you again! Wishing you happy holidays, Nealey Auto Service.
- Deale