Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

5

First time there but not the last. Very friendly. Had me in and out quickly. Great service!!

5

Fast, friendly, quality work at a fair price - free auto detailing was awesome!

5

Great customer service here! I noticed a nail in my tire, gave them a call, they told me when to bring it in for a look. They squeezed me in and gave it a look and gave me an update within about 15 minutes, super quick for anything auto related. Unfortunately, the nail is in the sidewall so it can't be saved - but they were straight up and straight forward about everything. I would definitely recommend them if you have a tire issue. Thanks guys!

5

The staff is knowledgeable and professional. They will keep you updated, communicate frequently and honestly about findings. Their shop is clean and orderly from the front office to the repair bays. It was a pleasure dealing with them for tire services and road force balancing.

5

5

Great job, car is running very well, friendly, capable people. Car wash was a pleasant surprise! Will recommend to others.

1

Left my truck and was told I would know something the next day l did not receive a call back so I called in the late afternoon and was told I would receive a call by the end of the day I didn’t recieve that call either and nothing the whole next day. I came back at 4 and asked for my keys and was politely given my keys and was not asked for a reason. I won’t be back

Hey Gary, I want to personally apologize for your first experience with us. We certainly did not live up to our reputation. That's on me. We are actively training our new staff on our processes and we certainly dropped the ball. I would like to extend a free oil change on your next visit to try and make it up to you and to give us a second chance. Feel free to email us at [email protected] if you would like to discuss further. Thanks for your time, AJ.

- Deale
5

5

The staff at Nealey was incredibly professional and responsive. I couldn’t ask for better service.

Jeff, thank you so much for this great review! We're very happy to know you found us professional and responsive, we try our best to work with your schedule to get you back on track as soon as possible. We were happy to diagnose the starting issue and replace the battery and alternator on your 2011 Acura MDX and we look forward to serving you again! Wishing you the best, Nealey Tire & Auto.

- Edgewater
5

Larissa, thank you so much for the five-star review! We were happy to service your vehicle and we look forward to continuing the relationship! Wishing you the best, Nealey Tire & Auto.

- Deale
Nealey Tire & Auto is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.