Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

5

I have nothing but amazing things to say about this place. Mary at the front desk was so helpful and always so easy to communicate with. She followed up with me even after my car had left their shop to make sure I was happy. I will definitely be coming back.

Anya, Thank you so much for the great 5 star review. We appreciate your support and kind words. Our Rockville team always strives for open, honest communication. We're ecstatic you felt you received that during your visit with us! We are thrilled you will be back :) Thank you for entrusting your 2011 Hyundai Sonata with us.

- Rockville
2

Rear brakes and rotors were just changed on a Tahoe for $993.06. Customer service reps were nice, but upsold a family member on a brake flush for almost $200. These prices are in excess of the dealership. On previous trips to this service center the vehicle was vacuumed and a car wash gift card was provided. That was not the case this time. We will take our business elsewhere for routine work in the future.

Greg, we appreciate your feedback on your most recent visit, your opinions are valuable as we continuously strive to improve our services. We apologize if the cost of the rear brake replacement exceeded your expectations. We're constantly working to ensure our pricing remains competitive and transparent, and your input will certainly help us in that regard. Our aim is to provide quality service at a fair price, and we're actively reviewing our pricing structure to assure our prices remain competitive and fair for all parties involved. Regarding the brake fluid exchange, we want to stress that was a recommendation based on maintaining the proper operation and safety of the vehicle for you and your family. Brake fluid exchanges are essential for maintaining the integrity of the braking system and ensuring its reliable performance for the foreseeable future. Our intent was never to upsell, but rather to ensure the safety and longevity of your families vehicle. As far as the car wash vouchers are concerned the local carwash we were partnered with changed ownership and no longer offered to sell us the carwash vouchers (even at full price buying 100 at a time). Once again, thank you for sharing your feedback, and we hope you give us the opportunity to earn your business again in the future.

- Edgewater
5

I had a flat tire and was in desperate need of 4 all new tires. It was very unexpected but Jenn was so helpful in scheduling the car drop off and the ordering of my tires. She even noticed that my rear view mirror was off and she got that worked in there too! She got it all done in less than 24 hours! AMAZING customer service from Jenn - she truly cares about getting people back on the road. I couldn’t be happier with the quality care and service. Thanks Jenn and Nealy Auto!

5

5

Super helpful, great service!

Thank you so much for the five-star review, Vanessa , we really appreciate the support! We always strive to be as efficient as possible to get you back on the road. We were happy to perform the oil change service on your 2021 Toyota Sienna and we look forward to serving you again! Wishing you the best, the Nealey Auto Group.

- Owings
5

Mike a great job troubleshooting and gave me real honest answers as to what could be done and what probably is not worth doing on an old vehicle.

5

Staff was super attentive and communicative about all my car needs. Will definitely come back!!

5

Had the best experience here! Mary at the front desk was lovely and so helpful and Matt was very knowledgeable about what was going on with my tires. The waiting room was very clean and I was able to have coffee and connect to wifi while I waited for my car diagnosis. The diagnosis only took about 15 minutes so I was in and out.

Savannah, Thank you for entrusting your vehicle with us. :) We really appreciate the support and five-star review. and recognizing our dedicated staff! We're honored! We are very glad to hear about your positive experience at Rockville and the solid communication regarding 2019 Hyundai Accent.

- Rockville
5

Great customer service!

Herschel, thank you for this glowing review and recognizing our dedicated staff! We're honored! We are very glad to hear about your positive experience at Rockville and the solid communication regarding 2007 Toyota Camry.

- Rockville
5

They’re the best! Friendly and fast service with fair prices!

Thank you Grace. We are here to help keep your care running and getting you where you need to go for an affordable price

- Edgewater
Nealey Tire & Auto is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.