Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

2

Not the best in service and repair. Over filled my oil change. Took three mechanics to figure out how to reset my emissions light. Rear brakes set too tight. Not worth the hassle.

5

Nealy provides excellent service on your vehicle as well as great customer service. They are honest and reasonably priced. I’m a repeat customer and will continue to be!

Thanks so much, Claudette! We really appreciate the great review, as well as your customer loyalty. We look forward to continuing the relationship! Best regards...

- Edgewater
5

Kenny was my service advisor and assisted me in getting an appointment the next day. Kenny kept me informed of my vehicles progress while being serviced, no surprises and I appreciated that. I’m very pleased with the service performed. My vehicle is running much better now. Thanks Nealey!

Thanks so much for the excellent review! We're glad you had a great experience with us and we look forward to being of service in the future. Please don't hesitate to reach out if you need anything.

- Edgewater
4

I would not recommend this repair shop. I've used them multiple times and was always satisfied with their service and quality of work They recently performed a repair for me and broke another area of the car in the process. They denied causing this and refused to correct it, stating it had to be my fault (this is a 3 yr old car with no previous issues). I will not recommend them to my friends, neighbors, or fellow service members in the future. Update: AJ and his team really worked hard to correct my concern. My car was repaired quickly. I appreciate their efforts!

Carl, we really apologize for your most recent experience with us and we thank you for being a loyal customer. We failed to meet your expectations this time and appreciate you taking my call. We hope we can remedy your issue with your vehicle next week to make this right and restore the relationship. - AJ Nealey

- Edgewater
5

They now have a loyal customer. My car is unique in that its high a performance machine with a fairly rare engine designed for racing. Has very large oil capacity and specific, synthetic viscosity that operates under very high pressure. Social media is loaded with myriad tales of manufacturer/dealer "screw ups" when servicing these engines ( such as inadequate oil filter torque resulting in quick oil starvation and catastrophic engine failures among other issues. ( My local dealer's service department had NO idea what the requirements or capacities of the engine is, so no interest in servicing there!) Nealey's service writer took it upon himself to research my car model on line and knew as much about the quirks involved in servicing the car as I do. Word of advice DO NOT BASE YOUR CHOICE OF AUTO SERVICE ON PRICE! BASE IT ON, EXPERTISE, PERFORMANCE AND PROFESSIONALISM. Nealey is exceptional.

Thanks so much! We really appreciate the awesome and thorough review. We are so glad you had such a great first experience with us and that you were satisfied with your interaction with the crew. We look forward to being of service to you in the future! Best regards...

- Edgewater
5

They now have a loyal customer. My car is unique in that its high a performance machine with a fairly rare engine designed for racing. Has very large oil capacity and specific, synthetic viscosity that operates under very high pressure. Social media is loaded with myriad tales of manufacturer/dealer "screw ups" when servicing these engines ( such as inadequate oil filter torque resulting in quick oil starvation and catastrophic engine failures among other issues. ( My local dealer's service department had NO idea what the requirements or capacities of the engine is, so no interest in servicing there!) Nealey's service writer took it upon himself to research my car model on line and knew as much about the quirks involved in servicing the car as I do. Word of advice DO NOT BASE YOUR CHOICE OF AUTO SERVICE ON PRICE! BASE IT ON, EXPERTISE, PERFORMANCE AND PROFESSIONALISM. Nealey is exceptional.

5

They now have a loyal customer. My car is unique in that its high a performance machine with a fairly rare engine designed for racing. Has very large oil capacity and specific, synthetic viscosity that operates under very high pressure. Social media is loaded with myriad tales of manufacturer/dealer "screw ups" when servicing these engines ( such as inadequate oil filter torque resulting in quick oil starvation and catastrophic engine failures among other issues. ( My local dealer's service department had NO idea what the requirements or capacities of the engine is, so no interest in servicing there!) Nealey's service writer took it upon himself to research my car model on line and knew as much about the quirks involved in servicing the car as I do. Word of advice DO NOT BASE YOUR CHOICE OF AUTO SERVICE ON PRICE! BASE IT ON, EXPERTISE, PERFORMANCE AND PROFESSIONALISM. Nealey is exceptional.

5

Thanks Nathan! We really appreciate the 5-star rating and we're glad you had a good recent experience with us. We look forward to being of service in the future! Best regards...

- Edgewater
5

Thanks so much, Karen! We appreciate the awesome rating. Thank you for your business. We look forward to being of service in the future!

- Edgewater
5

I am a first time customer, I found this company by accident searching Web . .. First , the employees are very friendly and professional there's courtesy ranked the best... Something, I haven't experience in a very long time. Kudos.. to the owner of this company. Next, My auto issue was resolved in a speedy and timely matter ;and, the cost was must less then the dealer . Finally, Thank you! Scott for your hospitality ; I plan on being a customer for life.. I will recommend Nealey Tire & Auto to all my friends

Thanks so much, Tony! We appreciate the excellent and thorough review. We're so glad you had a great first experience with us and we look forward to being of service in the future. Thanks for giving us a shot!

- Edgewater
Nealey Tire & Auto is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.