Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

2833 reviews
5 Convenient Locations
5

First, let me say that I’ll never take my vehicle anywhere else!! I recently had to buy an old beater to get me around and I immediately took it to Nealey to have it checked out. They provided me with the most thorough, yet easy to read inspection report that helped me triage the work needed. They treat my old car like it’s a vintage classic. Their customer service is beyond compare and they are exceptional at communicating with their customers!!! I can’t say enough about Nealey and I’m telling everyone I know!!!

Thanks so much, Heather! We appreciate the excellent and thorough review--we're so glad you had a great recent experience with us. We look forward to being of service in the future. Thanks again!

- Edgewater
5

Excellent customer skills, excellent service and excellent all around experience! Well done!

Thanks so much, Stacy! We are grateful for the awesome review and we are glad you had a great experience with us. We look forward to being of service in the future! Best regards...

- Edgewater
5

Great service

5

5

4

5

They were helpful, customer service oriented, pleasant, prompt, and did a great job on the car. There are a number of routine services the car needs which I can't afford at this time. They broke down what needs to be done into priority order and included the price of each. Now I know how to work each service into my budget.

Thanks, Carol! We appreciate the awesome review. We're glad you had a great experience with us and we look forward to being of service in the future. Please don't hesitate to reach out with any questions. Best regards...

- Edgewater
4

4

Very thorough. You get an online inspection, with photos and description. Use them before you buy a used car.

Thanks, James! We appreciate you taking the time to review us. We look forward to being of service in the future! Best regards...

- Edgewater
1

I took my car to this place for AC issue just last month and now I’m experiencing same issue.Think twice before taking your car to this place.

Update: The customer did bring his car back in for us to review after leaving this review. The problem he was having was a new problem. We showed him the codes the computer picked up since his last visit with our shop and explained the new issue. We also gave a quote for correcting the new problem and he decided not to pursue a repair. We do want to reiterate that the problem is new and not a result of the work that was done on the car in our shop. Our shop has a reputation for being able to diagnose and repair all cars but more than that our shop has a reputation for providing exceptional customer service. Mr. Mukete, we are sorry to hear that your A/C is not working again. Unfortunately, because there was no coolant in the car when you brought it in, we filled it and saw no leak but asked you to drive it and bring it back to us after a week to us for us to check again. When you didn't return we assumed that everything was ok. We will give a call now to try and resolve the problem.

- Pasadena
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Nealey Tire & Auto is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.