Normally a well run shop, they had a major screw up resulting in stranding us far away with a transaxle & transmission reduced to small pieces of hot metal. Although they have promised to make good on this, the massive hassle & inconvenience should have been avoided with just a little quality control.
I'm deeply sorry to hear about the unfortunate incident you experienced at our shop. It's distressing when a trusted establishment fails to meet expectations, especially with such serious consequences. While we're committed to rectifying the situation and making amends, we acknowledge that the inconvenience you faced should have been entirely avoidable with better quality control measures in place. Your feedback is invaluable, and we're taking immediate steps to ensure that such incidents are prevented in the future. We genuinely appreciate your patience and understanding as we work to regain your trust.
- Edgewater