Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

5

"Great service" Great customer service and squeezed me in on a Friday!

Stacey, thanks for the great review! We're so glad we could accommodate you and your Altima. We look forward to continuing the relationship!

- Edgewater
5

5

"Great customer service" it is comforting to know, being a single woman, Nealey will treat me fairly.

Thanks for the great review, Pam! We're grateful for the trust you have in us. It's always a pleasure to take care of you and your Crosstour.

- Edgewater
4

5

"Finally, auto service I can trust " After years of dealing with auto repair places that drastically overcharge for work, charge me for unneeded things because they can't accurately diagnose a problem (and then try to BS me by saying they have to do that to "rule things out") or are otherwise just outright incompetent, I am so glad to have finally found someone with honesty and integrity to service my vehicles with expertise I can trust at costs that are fair and reasonable. You guys are by far the best auto repair business I've ever dealt with, and I recommend you to everyone I know when the subject of auto repairs comes up. Thanks for your keeping my wheels rolling ! Rusty

Wow, what a great and thorough review! Thanks so much, Rusty. We're very glad that you've finally found the place you can trust to take care of your vehicles. We're grateful that you gave us the chance to begin with! We look forward to continuing the relationship. Please don't hesitate to let us know if you have any questions or need anything at all.Kind regards,

- Edgewater
5

"Fair prices and great service!!" I took my car in for the 70,000 Mile Service on Chrysler 200. They not only did the recommended service but also checked the car over - headlights to taillights. They let me know of services that might be needed later but didn't try to sell me something I didn't need. You can trust these folks!!

Beth, thanks so much for reviewing us! It's always a pleasure to help you take care of your Chrysler 200. We're grateful for the trust you've placed in us to take care of you and your family! Kind regards,

- Edgewater
5

"I felt valued" Kenny is very friendly and kept me updated on the status of my car. I never had a problem getting hold of him on the phone, and I consider that great customer service. I needed a lot of work done and when it wasn't done the first day they offered me a loner vehicle. I only needed it to get back and forth to work in Annapolis one more day, but it was a relief not to worry about a ride. Overall a wonderful experience and I will recommend them to friends.

Donna, We're so glad you had a wonderful, first time experience! We're grateful for the trust you placed in us to help you out with your CX-9 and we're honored to have you as a new customer! We look forward to continuing the relationship. Please don't hesitate to reach out if you need anything at all!

- Edgewater
1

Jeff, Starts out as a very nice person. Then does not hold to his word including his posted advertisement, he is the only person operating the busness. I attempted to speak to someone else and could not. It is NOT family operated. I've spent well over 11K and refused to give a written estimate after saying he would provide one. The list of poor workmanship is to long to list. My advise is the same as the first post " Horriable". Please take the advise posted and do not go through what others have. Most won't take the time to report such rotten service. I will have to end up taking Jeff to court to correct his misunderstanding of how to tell a coustomer when he goes above 10% of the estimate ( by law ) and his misunderstanding of how to treat a coustomer when he replaces parts on a new engine build that are 27 ( oil sending unit that failed with in 200 miles and blame me ! ) years old that can destroy and new engine build, then blame me. Please I strongly advise not even to take your car/truck in for even a oil change. I have had to take the car back after over and over and I was not puting miles on it. Jeff had it for 7 months then tells me it needed more work and limit driving. Again, Please take these posts for real. I continue to have issues unreal and he refuses to man up and " hand shakes of trust" mean nothing to Jeff " 9-1-17, I see this guy Jeff shaking hands with costomer in TV commercial. He does not and absolutely not make honest word of mouth agreements. If you watch TV shows about work and projects the owner shaking a hand is a form of understanding at most of all trust. What a shame, it my post I wrote he said he would replace my damaged motor. He did so many mistakes that cost me money. He attempted to use 305 Chevy injectors in a 350 cubic inch engine. He used the old oil pressure sender that was a 1986 and used it on a new engine. It failed and lost all oil pressure. I'd brought the car back twice for the smell of engine oil smell and smoke after at a stop. He only used one bolt to hold the header flange for exhaust. Toms exhaust fixed that. The list goes on and on.

5

"Oil change" I appreciate the quick oil change without an appointment. I was very surprised and appreciative of the hand written note and all the "swag" gear!

Alyssa, thanks so much for reviewing us! We're glad we got the chance to help you out with your Mazda and we're grateful you had a good first time experience! We look forward to continuing the relationship.

- Edgewater
4

"Nice work but.." Wish I could have used my $84 credit. I didn't realize it expired 7/31☹️

Hi Michele,We're so sorry you missed the promotional credit window! We wish it would have worked out for you. We definitely plan to do the program or something similar in the future. We hope you'll be able to take advantage of it then! At your next visit, we sure hope we can deliver a 5-star experience!

- Edgewater
Nealey Tire & Auto is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.