Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

5

You always have to wonder when you see a long list of 5 star ratings if an auto repair shop is legitimate but I can assure you that Nealey's is the real deal. This is the high bar of auto repair in terms of process, thoroughness and customer focus. Lots of places talk about it and few deliver in on the level that Nealey's does.It's what we all want as consumers - quick response, transparency, professionalism and finding and fixing the problems that need to be fixed.Congrats to AJ and Stephanie for showing me what the future of car care looks like!

Thanks so much, Rich! We really appreciate all the praise and the great review. We're so glad you…Thanks so much, Rich! We really appreciate all the praise and the great review. We're so glad you had an awesome first-time experience and we look forward to continuing the relationship!

- Edgewater
5

"Friendly and professional." These guys are not only friendly they are also knowledgeable and professional. I came in without an appointment and they looked at my truck, gave me some ideas as to what the problem could be and then diagnosed the issue. I will be returning as needed.

Thank you so much for your kind words! It truly is our goal to provide our customers with the best customer service possible!!! Hope you had a great weekend Mike!

- Edgewater
5

"Great service" They are a local family-owned business. Even while the owners were out of town, I was given exceptional service. I also like their use of technology service which allows them to run through their safety checks and it's displayed where I can view it. Being able to look at the data and seeing what needs my immediate attention is awesome, because I'm not mechanically inclined at all. What I also didn't expect was that my car was vacuumed on the inside and clean when I got it (I think they took it to the car wash). It was cleaner than when I dropped it off. I like the fact that they're straightforward and honest and they have my business.

Thank you for the great review! Its our goal to provide the best customer service! If you have any questions feel free to give us a call! Have a great week!

- Edgewater
5

"Awesome!" As usual, the service is great at Nealeys. Jason took good care of my vehicle. Its great when you get there and you know their work is honest and the quality is great. My car is always so clean and ready on time when I pick it up. Thanks Nealey!

Thank you for the awesome review! We strive to provide the best customer service! Hope you had a great weekend Karen!

- Edgewater
5

John always takes good care of you. Good price for great quality

5

"Great customer service." I had brake issues that came on suddenly and required me to drive straight to the mechanic nearest my house. I was very impressed with my first experience at Nealey's. The owner, AJ, test drove my car and diagnosed the primary issue right away. He then did a full (complimentary) safety inspection and gave me a detailed report on the required, recommended, and "no so important" work needed. He was patient and spent ample time explaining everything to me. Some things I already knew, which goes to show this shop is honest, consistent, and up front. AJ's professionalism and integrity is hard to find in this type of industry. Not to mention, new customers get goody bags, referral cards, etc. I highly recommend Nealey's.

Thank you so much for the awesome review! It's our goal to provide our customers with the best customer service! Hope you have an awesome day!

- Edgewater
5

"Efficient, friendly, honest, reliable" My oil change reminder had just appeared on my panel. After a call to Nealey I was able to get in the same day! Great service!

Thank you for taking the time to review us, it's our goal to provide the best customer service! We are surely glad that we could help you out! Thanks again Liz!

- Edgewater
5

Mike said everything was fine.

5

Came in because my engine was sputtering and they were the only shop after going to 5 other shops that were able to diagnose the problem highly recomended

5

"Integrity and Quality " On my first visit, Nealey's saved me over $1,000.00 by pointing out that my repairs should be covered by my warranty. Beakey's also provided me with research and the manufacturer's contact information that enabled repairs to be performed without hassle and free of charge. On my second visit, Nealey's completed the work with little notice, on time, and fairly priced. The customer service was outstanding- always pleasant and a complimentary gift bag, car wash, and windshield wiper fluid. I will always bring our cars to Nealey's.

Thank you so much for the great review! We are glad we were able to help you out with your car! If you have any questions feel free to give us a call! Have a great day!

- Edgewater
Nealey Tire & Auto is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.