Great shop! They were able to do suspension work that a dealer declined to attempt. Very knowledgeable.

Nealey used to be an honest shop with competent techs. Now, I’ll have to urge you to trust the one-star reviews, because it’s not the same shop anymore. I went in for a simple tire balance and everything seemed fine until I leave the shop and get a call five minutes later. The advisor asked me to come back to the shop, because “they forgot to put a part of the wheel back on”. OK, mistakes happen, but now I am wondering how someone who follows simple procedures manages to forget how to reinstall a wheel part. I check the wheels after I get back to Nealey (my mistake for being trusting and leaving without inspecting) and notice that a Toyota emblem is missing from one of the wheels and it wasn’t the one they forgot to put a hub cover on. Now I have questions. The advisor initially brushed me off, but then checked pre-service photos and acknowledged that emblem was there. Another five minutes later a tech comes out and says that he magically found it and it must have been broken off during service. I rotated wheels countless times and NEVER broke one off. These things happen when a tech either doesn’t pay attention, doesn’t care or not in the right state of mine to pay attention to basic things. The advisor tells me that they want to make things right and I can speak to the manager. The manager is busy when I ask to speak with him and making things right involved putting the missing parts back on and calling it a day. I specifically expressed a concern about the tech who was working on my truck and what else happened that I am not seeing. Was the service I paid for even done right? They never offered to reinspect the work and I am still waiting for the manager to call me back, not that it matters, because I am not going back to Nealey again. Thankfully, it’s not my daily and I am yet to reinspect and retorque lug nuts. I am hoping nothing else is going to go wrong. Trust the one star reviews. It’s not what happened, because people make mistakes. It’s how Nealy handled the problem they caused and my complete lack of confidence in the shop. There are plenty good shops in the area to waste time on poor customer service.

Recently moved to Maryland, needed a reliable and reasonable mechanic. The guys at Nealey far exceeded my expectations in service, price and honesty.

First time using Nealey and won't be the last! Very courteous and professional. 5 star service all around!!!

Very knowledgeable on concerns much appreciated

Walked in to get a tire patched without an appointment. Mario and Lenny got my tire fixed up the same afternoon at a reasonable price and were very professional and courteous. I will absolutely be back at Nealey for future tire purchases and repairs and recommend them without question.

I had awesome service! I have an older suv and needed complete front brake service. I had my vehicle back within 24hrs. I appreciate the repair especially in the quick manner!!

I was misled about the pricing for their service to get me to make an appointment and was told a much higher price once they had my car.