Charles, we're sorry that you were unhappy with your visit to our Owings location. To perform the necessary repairs to your vehicle to remedy your concern, our operations team concluded that the transmission had to be removed and installed. To understand if there was anything we could have done differently, please feel free to reach out to [email protected] so we can get on the same page. Respectfully, the Nealey Auto Group.

Michele, thank you so much for the review and for taking the time to show support. We really appreciate it! We're glad to know that you feel the team at Owings was courteous and helpful, they strive constantly to be both those things. We are humbled to know that you are willing to continue the relationship and will do our absolute best to exceed your expectations! We were happy to service your vehicle and correct the issues you had and we look forward to serving you again! Wishing you the best, the Nealey Auto Group.

Robin, thank you so much for leaving us a good review! We were happy to mount and balance the tires and perform the alignment on your 2008 Saturn Outlook and look forward to continuing the relationship. If there's anything we can do to make your next experience 5 stars, please let us know! Wishing you the best, the Nealey Auto Group.

Thank you so much for the five-star review, Ryan, we really appreciate the support! We were happy to diagnose the overheating condition and replace the water pump and timing belt and perform the cooling system fluid exchange service on your 2012 BMW 328i and we look forward to serving you again! Wishing you the best, the Nealey Auto Group.

Nancy, we're honored! Thank you so much for this amazing review! We will always present you with our full findings but will also always strive to work with you on what your needs and budget look like. We're glad you felt like you received great customer service and pricing, we're very happy to know this. We're so proud to know that we're your go-to automotive repair company and will always strive to uphold that honor. We were happy to service your vehicle and we look forward to continuing the relationship. Wishing you the best, the Nealey Auto Group.

Matthew, we're honored! We're very happy to know that you feel like our team is the most helpful in the business, the Owings crew always works hard to maintain transparency and efficiency. We will always strive to do the best for you and your vehicle. We were happy to service your vehicle and we look forward to continuing the relationship! Wishing you the best, the Nealey Auto Group.

Sam, thank you so much for this awesome review, we really appreciate it! We are honored to know that we are your service center for life and we will work hard to prove to you it is the right choice. Honesty and courtesy are always a part of the best policy, so we strive to always offer that in our services. We were happy to perform brake work, replace the rear tires, and remedy the exhaust issue for your 2015 Chevrolet Camaro and we look forward to serving you again! Wishing you the best, the Nealey Auto Group.

Thank you very much for the good review! We really appreciate you taking the time to rate us. If there's anything we can do to make the next experience 5 stars, please let us know, feedback is much appreciated! Wishing you the best, the Nealey Auto Group.

Thank you so much, Sue, we really appreciate this awesome review! Transparency and open communication are two of our biggest goals, so we're very happy you felt you received both with our report and the explanation offered. Honesty is always the best policy, and it is one we will always strive to keep. We're honored to know you will recommend us around, we're happy to be a part of the Rockville community! Wishing you the best, the Nealey Auto Group.