It’s never fun trying to find someone new when it comes to certain things.. and auto repair is high on the list. I needed new brake pads and they were able to get me in on short notice. The staff was kind and thorough. No upselling. A few weeks later, my moms, 20+ year loyal to the dealership, check engine light decided to come on. After a few previous minor issues with said dealership, this time was the last straw.. so she said she would try nealey too.. she’s now a new customer too. They show you photos and make a comprehensive list of what could be done, but they don’t force anything on you. They have coupons, a loyalty program and on top of everything.. you don’t have to wait in the office.. you can walk to arundel seafood, they share a parking lot. My only concern about writing this is that next time I’ll have to wait a week to get an appointment, but I know what it’s like to be lost in the sea of choices..
Ann Marie, thank you so much for this amazing review, we really appreciate this! We understand that it can be really stressful to forge a new relationship, especially in this industry where so much of your time and hard-earned money is involved. We're honored to know that we can be your and your mother's go-to automotive repair group now! We will do everything we can to uphold that honor and provide you with the transparency and customer service that caused you to make the change. We look forward to continuing the relationship! Wishing you the best, the Nealey Auto Group.