Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

5

Why i go to nealey auto 1 good service 2 quality work3 offer car ride to home work n pick you when car truck is ready 4 adds any discounts to your car n you don’t even have to ask 5 treats you like family

Thank you so much for this awesome review, Robert, we really appreciate you taking the time to rate us! We always strive to treat our guests like family. Car repair is stressful, so it's much better to feel that people you trust are on the job. We were happy to replace the drive belt tensioner and brakes on your 2014 Mazda 3i Touring and we look forward to continuing the relationship! Wishing you the best, the Nealey Auto Group.

- Pasadena
5

Needed to get my brakes worked on and I was able to get an appointment the same week I called. Although there was a delay in the parts needed to fix my brakes, I still got my car back by the end of the week. Very friendly guys, even offered to get me a loner car or give me a lift to wherever I needed to go while they were working on my car.

Thank you so much for the five-star review, Max, we really appreciate the customer support! The rental vehicle is part of our commitment to keeping you independent so you can keep on track with your schedule and goals. We're happy to know that the Edgewater team was able to deliver. We were happy to replace the front and rear brakes on your 2015 Jeep Patriot and we look forward to continuing the relationship. Wishing you the best, the Nealey Auto Group.

- Edgewater
1

The new ownership is nothing like the previous owner. If you used to go here because the previous owner was honest and trustworthy, you should find a new mechanic. The new people who work here are incompetent and/or dishonest. Their prices are unusually high compared to other shops in the area. They will try to gouge you and take advantage of you instead of taking care of your car like the previous owner did. Gone are the days of John giving an honest assessment of what needed to be done and what could wait. These new owners, Nealey, are some of the worst I have ever encountered. Reviews for this shop from 2022 and earlier are for the previous owner and should not appear as if they were given to Nealey. The new reviews don't seem to be honest and shouldn't be trusted. I want to write a detailed explanation of the situation, so others aren't taken advantage of by Nealey and their dishonest staff. Please don't waste your time and money taking your car to Nealey. There are other honest and reputable mechanics in the Derwood/Rockville area who will treat you much better than Nealey will. Learn from my experience and heed this warning. I tried to evaluate the new owners from reviews and wanted to give them the benefit of the doubt, but I am sorry I did. I learned the hard way and my wallet is significantly lighter for it. The stress of having to listen to the dishonest tactics of Nealey caused undue hardship and worry for me. You don't need to go through what I did. You can see that Nealey is nothing like Rockville Tire and Auto under the old ownership. You can find a new honest mechanic who will provide excellent service at fair prices. I have to reiterate that you, reading this review, have a chance to find a new mechanic. You have a chance to save yourself time and hassle by never taking your car to Nealey. Old, loyal customers of Rockville Tire and Auto, the new owners are not to be trusted. You need to know this, so you can have the piece of mind knowing that your mechanic is honest and trustworthy like you had with the previous owner. You will not have piece of mind if you go to Nealey. Your car will suffer and you will be poorer.

Dan, we're very sorry to know that you were not happy with your recent experience with us, and we'd like the chance to communicate and get on the same page about the issues you had. Looking through our database of recent repairs, we were unable to see a recent visit from a Dan or Daniel. If you could please let us know about your visit at [email protected], we would really appreciate it. Respectfully, the Nealey Auto Group.

- Rockville
5

Thank you so much for the five-star review, Mark, we really appreciate the show of support! We were happy to diagnose the noise issue and replace the muffler and mid-pipe, replace the drive belt, mount and balance four tires, and perform maintenance on your 2010 Nissan Versa. We look forward to assisting you again when you need us! Wishing you the best, the Nealey Auto Group.

- Edgewater
5

Thank you so much for the five-star review, Guan, we really appreciate you taking the time to rate us! We were happy to diagnose and repair the coolant leak on your 2017 Dodge Journey and we look forward to continuing the relationship! Wishing you the best, the Nealey Auto Group.

- Owings
5

Quick diagnosis of our issues. Neely quickly called me with the problems and sent pictures and broken down estimated for each issue. They even estimated time of completion and offered to pick me up to get the car. A professional organization all around.

Ernie, thank you so much for the fantastic review! We really appreciate the show of support. We always try to keep you in the loop with comprehensive inspections and open communication about your vehicle's needs and what has to get done to get you back on the road. Everyone is on a schedule, so we strive to be as efficient as possible to keep you on track. We were happy to perform suspension work, maintenance, and replace the rear brake pads and rotors on your 2014 Mazda CX-9 and we look forward to continuing the relationship! Wishing you all the best, the Nealey Auto Group.

- Edgewater
5

Absolutely amazing! The text notifications and report were very much appreciated! In addition Jen, at the counter offers top notch customer service!

Desiree, we're honored! Thank you so much for this glowing review. Jenn is an all-star and is excellent at maintaining open, honest communication. We're very glad to know you appreciated Jenn's updates and the comprehensive reporting our skilled technicians prepare for you. We were happy to service your vehicle and we look forward to continuing the relationship! Wishing you the best, the Nealey Auto Group.

- Owings
5

Knowable professional services

Thank you very much, Walter, we really appreciate this great review! We're very happy to know that you find the service we provide to be professional and backed by knowledge. We were happy to replace the rear calipers, pads and rotors on your 2015 Lexus NX200t and we look forward to assisting you in the future. Wishing you the best, the Nealey Auto Group.

- Edgewater
5

They’ve gone above and beyond to help us when both cars went down in the same week Highly recommended

Scott, thank you so much for this glowing review! We really appreciate the show of support. Life happens, we are glad we were able to keep you on track for your schedule and get you back to being mobile as soon as possible! We were happy to diagnose the no-start on your 2008 Toyota Camry and replace the coolant temperature sensor and radiator. We look forward to continuing the relationship! Wishing you the best, the Nealey Auto Group.

- Owings
5

I was very satisfied with the maintenance performed on my truck. I will definitely bring my truck back to Nealey's for future maintenance needs.

Thank you so much for the great review, John, and for taking the time to rate us! We're very happy to know that you were satisfied with our services and we're honored to know that we get the honor of being your go-to automotive repair company. We look forward to continuing the relationship! Wishing you the best, the Nealey Auto Group.

- Deale
Nealey Tire & Auto is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.