Hi Pam! We're so glad that the new Pasadena location is convenient for such a loyal customer! Thank you for trusting us with your vehicle and we will see you at your next maintenance visit, but you know we're always here when you need us! Have a fun and safe rest of your summer! The Nealey Team

Hi Madison! Thanks so much for the great review! We're happy to have met your expectations and made for a positive experience! We welcome you back any time you need us! The Nealey Team

Hi Jeff, Outstanding compliment! Thanks for taking time to give us a review! Phil is certainly a wizard with any project you give him and we're happy that he's a part of our Nealey Family! We appreciate you and we'll be here any time you need us! The Nealey Team

Mr. Beckner We understand that the expense for the repair that we recommended for your vehicle was considerable, and we understand that budgets have become tighter as expenses have become higher and higher for everyone. The investment in the repairs that we highly recommended included the replacement of all the lines for the power steering system, as when we see failures in parts of these systems, it is likely that the rest of the similar parts are in similar conditions. We need to perform a repair we can stand behind with our 5 year, 50,000 mile in-house warranty and premium parts from trusted providers. Our goal is to keep your vehicle safe for a long time after the repair. Please reach out if we can discuss because we would really like the chance to salvage this relationship! My name is Laura and I'm the Marketing and Customer Relations Coordinator.

Victoria, thank you so much for the great review! Glad you enjoyed your interaction with Joey as he is new to us and we're really proud of his great attitude and his skills. Having the right person in the right seat is really important to us and he is a great addition to the Nealey Family! We hope you have a great rest of your summer and we'll always be here when you need us! The Nealey Team

Thank you so much for this awesome review! We're glad you enjoyed the digital inspection report. We strive to be as transparent and efficient as possible and glad we were able to get you back on the road quickly. Wishing you the best, Nealey Tire & Auto.

Hi Brett! hanks so much for the great review! Happy to have you as a customer and we appreciate your feedback! Always here when you need us! Have a great rest of your summer! The Nealey Team

Thank you so much for this great review! We're very glad you felt like your experience with our sales and service teams went well. We thrive because of customers like you! Wishing you the best, Nealey Tire & Auto.

We're sorry that you feel that you can't trust us. We provide detailed inspections with photo proof so that you can plan ahead for future services, you're informed of items that are ok for now but will need attention soon and we tell you what is urgent and a safety hazard in hopes that your vehicle will remain safe for you to drive. We have top notch standards to uphold and do not cut corners with cheap parts nor use the wrong fluids for your vehicle to help maintain manufacturer warranties and extend the life of your vehicle. Yes, our culture is very different from past owners but it is with the intention of providing the best care for your vehicle. If you would like to discuss further, you may contact me at any time at 443-576-2521, my name is Laura and I'm the marketing and public relations coordinator.

Hi Steve! Thank you so much for taking the time to give us those 5 stars! We work hard at earning them so they are greatly appreciated! We hope you have a safe and enjoyable resto of your summer and we're here when you need us! The Nealey Team