Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

2773 reviews
5 Convenient Locations
5

The quality of service and friendliness for everyone I came across there was top tier. I wasn't pressured into anything and the whole experience was quick and painless. I'm ready to schedule a few things in the future through Nealey Tire & Auto.

3

The quality of service and friendliness for everyone I came across there was top tier. I wasn't pressured into anything and the whole experience was quick and painless. I'm ready to schedule a few things in the future through Nealey Auto Service. To add to my review after more work was performed it seems Nealey will bend you over a barrel and charge as much as they can. The quality was fine but after a discussion about a simple bolt on loaded strut they want to come back and charge an extra $300+ for a "lifted suspension" when in reality there is zero extra work performed to install the loaded strut vs a factory strut. I should've done the work myself and drove it to another shop for a simple alignment.

Hey John, we appreciate the great review! It's so good to hear that our staff exceeded your expectations and look forward to seeing you again at your next visit! The Nealey Team

- Edgewater
5

Outstanding service. My new mechanics!

It was our pleasure to service your Jeep Cherokee and we're excited that you've become a fan! We'll see you at your next routine maintenance visit and here if you need anything in the mean time! Stay warm! The Nealey Team

- Edgewater
5

Hi Fran! Thanks for the 5 stars! We're happy that you trusted us with your Jeep Cherokee and look forward to serving you again in the future. Stay safe, The Nealey Team

- Edgewater
5

We always have confidence in an honest evaluation and fix.

Thanks so much for the 5 stars! Transparency is best when it comes to vehicle maintenance and repairs. We certainly don't want anyone to be blindsided by anything unexpected. Thank you for trusting us with your vehicle and we'll see you again at your next visit! Stay warm, The Nealey Team

- Edgewater
5

Professional, Friendly, fast service they even vacuumed the floor mats and left mints in my cup holder!

Your review is much appreciated! "Every touch point positive" is one of the unique things about us! We're honored that you were pleased with your experience and we will see you at your next visit! The Nealey Team

- Edgewater
5

My first time at Nealy’s. I had an extensive list of items to address on my 2016 Grand Cherokee. From the moment I first visited, every scenario was explained in detail. The next day, a detailed estimate was sent. Due to a snowstorm and illness, the vehicle was there longer than expected. I was graciously offered a loaner, and the work was completed the next day. Everyone communicated so impressively and professionally. You’re in good hands here!

Thanks so much for the 5 star review! We take pride in transparency as well as convenience. So providing you with detailed information on your vehicle and providing that loaner are just a few ways we like to make sure that you, the customer, are taken care of, not just your vehicle! Stay safe, The Nealey Team

- Deale
5

Thanks so much for the great rating and trusting us with your vehicle! We greatly appreciate your business and hope to see you for your next maintenance visit! Stay safe! The Nealey Team

- Edgewater
1

I went in for an oil change and to add a little power steering fluid. Instead they charged me for a full car inspection and never changed my oil. I had to pay $87 for a service I didn’t ask for and never got my oil changed.

Matt, we're sorry for the experience that you had with your recent visit. The testing and evaluation of the power steering leak was for a full assessment of the root cause of the symptom that you were experiencing so that the issue could be fully addressed. We will happily reschedule to take care of the oil change service and I want to personally apologize for the communication breakdown. My name is Devin, Integrator here at Nealey Auto Service, and you can reach me at 410-443-0186 to further discuss. Thanks!

- Deale
5

I followed Eric Rolens to Nealey’s. Great communication and service!

Thanks for the great review! Happy to know that Eric has created a raving fan of Nealey Auto! Stay warm, The Nealey Team

- Deale
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Nealey Tire & Auto is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.