Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

5

Julia said the staff was very nice. They did a great job in a timely manner and they gave her a loaner vehicle. She said they are very pleasant to deal with. They answered her questions with knowledge and patience.

Thanks, Julia! We're so glad we were able to help you take care of your Volkswagen. We're grateful to have you as a customer! You rock!

- Edgewater
4

"Great service; knowlelegeable technicians" I trust Nealey and will have them work on my car again, however, not when I'm in a hurry (which I usually am). The oil change and tire rotation took almost 2 hours and I told them I was waiting. The apointment was at 7:30 am and they didn't start on my car until after 8 am (and there were no cars in the garage before me so not sure why they had me come so early). Like I said, I am satisfied with the work done, but honestly, I can't wait that long for just a tire rotation and oil change and air filter. I will come back for service, but probably not for an oil change -- I just need to be in and out a lot quicker.

Hi Renee! Thank you SO much for the feedback. Per the call you just had with AJ, that wait time is not acceptable and we sincerely apologize. We look forward to seeing you at your next oil change (free of charge) in which you will be in and out MUCH quicker. Kind regards,

- Edgewater
5

"Great service" Very professional and friendly service.

Thank you so much Ryan, for taking the time to leave us a review! We are truly happy to hear you had a wonderful first experience! Have a great weekend!

- Edgewater
5

Christina said this business did everything she asked.

5

Harry said the business did what they said they were going to do. They took care of the problems.

Harry,We appreciate the time you took to review us! It means a lot. We're glad we were able to help you out with your HHR. Please don't hesitate to let us know if you have any questions or if we can be of service in the future!

- Edgewater
5

"Great place, honest people, great techs!" I recently had my pick up truck in for some minor maintenance that was recommended which included changing the fluids in my diffs, transfer case and transmission. Although I knew to perform this as a precautionary measure I had not expected my truck to shift like butter. It was so smooth and quiet I felt like I had a new truck. I thought some minor noise and the occasional clunky shift was just a characteristic of the truck. I am very pleased with the service and the work that was performed. It was also explained because of my mileage I qualify for coverage on the components serviced. I don't know of any other shops that offer this!! I'll definitely be back!! Thanks again!!

Thank you so much Justin! We truly appreciate your kind words and for taking the time out to leave us a review! We are grateful to have been given the opportunity to help you out with your GMC! Have a great week Justin!!

- Edgewater
5

"Always honest, reliable and quick service!" Quickly diagnosed problem. Was understanding when I needed to wait to get job done. Just did what was immediately necessary and was very gracious and professional about it.

Thank you so much for the opportunity to help you out with your Volkswagen! We truly appreciate you taking the time out to leave us a review about your experience with us! We hope you have a great week!

- Edgewater
5

Nealey Auto Service has been fantastic to work with since I first brought my vehicle to them. I was new to the area and had called around to get some work done and it was their customer service from the start that got my attention. They are always forthcoming with information regarding my vehicle and never pushy. They do quality work at fair prices, but it was their customer service that brought me in and will continue to bring me back if/when my vehicle is in need of attention. Thank you.

Thank you so much Kiel! We truly appreciate the kind words and hearing about your wonderful experience! We look forward to having you as a loyal customer for many years to come! Enjoy your week!

- Edgewater
5

"Great service and customer service" Kenny was great and very communicative about the status of repairs and letting me know how long the service would take. A loaner car was offered when the service took longer than anticipated because the part that had to be ordered didn't arrive when expected. Written estimate was emailed with priority listed for each item. This was very helpful when going over the list of repairs to decide which needed to be down now and which could wait until later. When I got my car back, it looked great and drove great, and the final cost was $150 less than the estimate. I will definitely be bringing my car and my husband's car here for future maintenance and repair.

Thank you so much for taking the opportunity to leave us a review! We are truly grateful for the opportunity to help you out with your Jeep! Hope you have a fabulous week!!!!

- Edgewater
5

"The staff is very knowledgeable and are very friendly. They make you feel like you’re part of the Nealey family " I highly recommend them to everyone I know that needs repair work or just maintenance on their vehicles

Thank you so much for taking the time out to let us know how your experience was! We are truly grateful for the opportunity to work on your Dodge Durango! Have a wonderful week!

- Edgewater
Nealey Tire & Auto is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.