Polite people, but I definitely won't go back. Being in the military, I always have to find a new mechanic when I move, and it can be frustrating at times, but that's the life. Definitely run into those that like to take advantage of military and other non-locals. What I learned from this experience was to not just go to the first guy that pops up on Google. Anyways, after a day they told me my truck was next in line to be looked at. 24 hours later I called to inquire, and it was 3rd in line. I was told they made a mistake, but who knows for sure if it was accidental. Owner did apologize for the mixup and complete lack of communication, so I decided to give them another shot. Quote came out to around $500 for two ignition coils. Seemed high so I called several mechanic friends that aren't local. In their words the estimate was "criminally high", and they told me to run and never look back. I told Challenger not to do the work, so I took it to another guy the same day who did it in 20 minutes and charged me $100 ($80 for the coils, $20 for labor). That was less than Challenger's diagnostic fee ($150). Basically I paid $150 for them to take 3 days to tell me the same thing I learned at Auto Zone for free in 30 seconds. I'll be spreading the word to everyone on Fort Meade, and make sure none of my fellow brothers and sisters in arms get taken advantage of by businesses such as these. I've had some great mechanics in the past, so maybe my standards are too high, but I would recommend that people (esp military and other non locals) avoid this place. UPDATE following owner's response: First off, I'm not buying that the weather caused the delay with my truck. You told me it was next in line, and then 24 hours later told me it was third in line. Either you were initially lying, or there was some serious lack of communication between you, your staff, and myself. If you had just told me it would take longer because of the weather, I would have accepted it. And yes I know you diagnose deeper than Auto Zone, but the fact remains that I learned nothing more about my vehicle after taking it to you. I told you what the problem likely was (based on my hometown mechanic's advice), and that's what it was, only it cost $150 for you to tell me, so what I said was not inaccurate. Also, "Criminally High" was not my assessment, it was the assessment of 3 different mechanics that I know. As I said, it was fixed for $100 by a different mechanic. I watched him. It took 15 or 20 minutes. The fact that you have 400 five star reviews is irrelevant to me, you don't need to brag about it. Maybe they did have great experiences. I'm simply reporting my experience in my review, and if you find that "disrespectful" and "hateful", then maybe do a better job at first impressions. It's really that simple. I'm just warning others that they'll likely be grossly overcharged, and may have to wait longer than normal. I read a lot of those reviews, many people say you guys take a very long time, so that's no secret. Either way, I'll continue to tell people about my experience at your shop. I don't need my money back, I don't need an apology, I'm just trying to help out people like me who are new to the area and looking for a mechanic. As for your support of the military, I once again can only go off of what I experience. When we report to a new base we get briefed about businesses to avoid, because it is well known that some places take advantage of military non-locals, and your place seems to fit that description based on my experience. This is the first time I've ever written a negative review on a business, and I hope it's also the last.