Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

1

Absolutely the worst customer service I have ever experienced in my life. I had a repair done on my car incorrectly, as a result it caused security censors to come on in my car. When I went back to the shop to speak to one of the managers he was rude. He tried to tell me the replacement park was probably faulty, instead of fixing the problem. He basically told me it was my problem because the guy who was working inside of his shop was no longer working there. I was very dissatisfied with the way he spoke to me and his customer service.

5

Outstanding customer service, not to mention extremely knowledgable and professional mechanic(s).

5

Excellent, AJ is always straight forward with everything about my car

5

One of the best experiences I've had with a mechanic. I took my dodge charger in for a relatively straightforward problem - a check engine light for oil pressure. AJ diagnosed the bad sensor and replaced it quickly and professionally. What I was really impressed by was his inspection that he did. Normally I'd see a "free inspection" as a way to upsell more work, but AJ clearly knew what he was talking about when it came to my car. He knew with no info about that car that it had sat for quite a while and that had created some of the problems with the front brakes. He also highlighted some ways I could save some money on service in the future. I was very impressed and am excited to have a mechanic in my neighborhood I can trust. He's a little hard to find (he's back in Woodland Beach), but certainly worth the effort to look.

1

Nasty and rude customer service for me. In an industry like auto repair with so much competition(especially in rockville) and parity in terms of price, customer service and achieving good word of mouth is often the only separating factor. Too bad.

5

Amazing high quality service and low price.

1

AVOID THIS SHOP AT ALL COST!!!!!!! Took a Saturn in to have the clutch replaced COST $ 1,400.00. I drove it to South Carolina and after two weeks the same problem came back. I figured it was under warranty so I rented a dolly and towed it 500 miles back to Maryland. Nope he says it is something else wrong with the clutch and it's not covered under the warranty. Wait this is where it starts to get good, at an additional $800.00 he says he fixed the problem. Go to drive the car and it's grinding going into third and will not even shift into 5th. Take it back to him and he tells us it is a transmission problem and he doesn't work on transmissions. SO to recap we spent $2,200.00 and are left with a broke car we can not drive

5

I've had nothing but positive experiences with Challenger in the years I have been going there for service. The first vehicle that I took to Challenger was finally "retired" after 10 years and 200,000 miles, but I have no doubt that Jeff and his staff would have kept it going for much longer had I decided to keep the vehicle. I feel completely confident with the services that Challenger provides and I love that I can get a loaner car so that I don't have to arrange rides to and from the shop. The waiting area is clean and very comfortable. I always feel that Jeff and his staff appreciate my business and that I am a valued customer. In turn, I feel fortunate to have such a wonderful, competent local business where I know the owner and he knows me. I happily take my vehicle to Challenger and have no hesitation in recommending them.

Nancy, Thank you so much for taking the time to write this review. Lauren & I hope ya had a very Merry Christmas and a Happy New Year! Wrap up and stay warm!!!!!! Jeff & Lauren/Challenger

- Pasadena
5

I was one stop service. he check up and experience good job. low price tire and oil change also very kind. best repair shop

5

My poor little Volvo broke down on I-97 near Challenger Auto Repair and AAA just happened to tow here...so glad they did! Jeff (the owner) was fantastic and patient on the phone with me explaining everything. Turns out - the car will cost more to repair than it's worth, so I'm not going to repair it - and Jeff still took the time with me. I will definitely be back to Challenger Auto and Truck Service!

Thank you so much Hannah for choosing us and taking the time to post this review!!!! Jeff & Lauren/Challenger

- Pasadena
Nealey Tire & Auto is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.