Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

2773 reviews
5 Convenient Locations
5

They performed BG restoration flush, which is like an oil change on super steroids. They provided a health check on the car w recommendations. Very nice. Will go to again.

Albert, thank you so much for this wonderful review! We're very glad you were happy with our service and look forward to continuing the relationship! We were happy to perform the oil change and BG dynamic engine restoration service on your 2015 Kia Cadenza and we look forward to continuing the relationship! Wishing you the best, the Nealey Auto Group.

- Edgewater
5

We are satisfied with our service. We will continue to come to you for our service needs.

Shaun, thank you so much for this great review! We're honored to know that you will return to us for your service needs in the future, that's our biggest goal with our guests in the community! We were happy to perform the oil change service on your 2020 Ford Explorer and we look forward to assisting you again! Wishing you the best, the Nealey Auto Group.

- Deale
5

Excellent customer service and pleased with the service work, a trustworthy team!

Amandevi, thank you so much for this awesome review! We were happy to service your vehicle and we look forward to continuing the relationship! Wishing you the best, the Nealey Auto Group.

- Edgewater
5

Thorough inspection of my truck when I brought it in for routine oil and tire rotation services revealed that additional work was needed. The team at Nealey clearly documented and communicated the issues and made priority- based recommendations on how to proceed. The work was done on schedule and verified by test drive. I’m fully satisfied with the results and the repairs have made a positive difference in the performance of my truck. Great job all around, and very positive customer experience throughout the process.

Tom, we're honored! Thank you so much for this glowing review! We're happy that you received the transparency and thorough communication you deserve when you trust us with your vehicle's maintenance and repairs. We're glad to know that your truck is performing better than before! We were happy to replace the front axles, steering rack and pinion, and perform maintenance services on your 2005 Toyota Tundra and we look forward to continuing the relationship! Wishing you the best, the Nealey Auto Group.

- Deale
5

Had coil replaced

Thank you very much for the five-star review, Justyn, we really appreciate you taking the time to rate us! We're happy we could diagnose the Check Engine light and replace the ignition coil in your 2009 Lexus RX350 and we look forward to serving you again! Wishing you the best, the Nealey Auto Group.

- Owings
5

Nealey trouble shot my vehicle and was able to determine it was a bad alternator. Had it replaced and my car back on the road quickly. Thanks!

Thank you so much for the great view and thank you for your business! We're very glad we could be precise and efficient with your issue and the repairs. We were happy to service your vehicle and we look forward to continuing the relationship! Wishing you the best, the Nealey Auto Group.

- Edgewater
5

The service representative was very courteous and accomplished.

Robert, thank you so much for this excellent review! We really appreciate your support. We're very happy to know that you feel your visit with our Owings team was courteous and professional, those are things we continuously work to provide in our customer experience. It was our pleasure to replace the wiper blades on your 2012 BMW 328i and we look forward to serving you again! Wishing you the best, the Nealey Auto Group.

- Owings
5

Nealy as a great automotive shop. But to have a great automotive shop you need great mechanics and Mike is simply the best.

Patrick, thank you so much for the five-star review and for taking the time to rate us! We're very glad to know that you feel our shop is great and has great mechanics, we're very proud of them and the awesome work they do! We were happy to perform the oil change service, mount and balance tires, replace the engine mount and perform maintenance services on your 2007 Honda Accord and we look forward to serving you again! Wishing you the best, the Nealey Auto Group.

- Edgewater
1

Poor experience here - waste of my time and money. I had taken my vehicle to the dealer, and they diagnosed the issue but couldn't get it done in the timeline I wanted because they were backed up. I called Nealey and explained what I needed done based on output from dealer diagnostic. I was quoted a price based on a recent job they had just done for someone ($3k - the same cost the dealer quoted), and when I brought it in was quoted $4.5k (after paying another diagnostic fee). The items added on would have had to be done for the other customer as well, so I didn't understand the price change. I was still charged for the shop to tell me what I already knew when I brought it in. Dealer just completed the work for under what they originally quoted - I'm glad I didn't have the work done here for $1500 more.

Todd, we're very sorry that you feel the way you did about your experience with us. We'd like to better understand the experience so that we can know if there are changes we could make in our communication process. If you could, please reach out to us at [email protected] to discuss and get on the same page. Respectfully, the Nealey Auto Group.

- Pasadena
1

Poor experience here - waste of my time and money. I had taken my vehicle to the dealer, and they diagnosed the issue but couldn't get it done in the timeline I wanted because they were backed up. I called Nealey and explained what I needed done based on output from dealer diagnostic. I was quoted a price based on a recent job they had just done for someone ($3k - the same cost the dealer quoted), and when I brought it in was quoted $4.5k (after paying another diagnostic fee). The items added on would have had to be done for the other customer as well, so I didn't understand the price change. I was still charged for the shop to tell me what I already knew when I brought it in. Dealer just completed the work for under what they originally quoted - I'm glad I didn't have the work done here for $1500 more. Point of note - I had a great experience here when it was challenger auto. Edit after shop response. I would be happy to call and provide consulting services on how you can improve your communication. My hourly rate is $69 - the same rate you charged me for evaluation of my vehicle.

Todd, we're very sorry that you feel the way you did about your experience with us. We'd like to better understand the experience so that we can know if there are changes we could make in our communication process. If you could, please reach out to us at [email protected] to discuss and get on the same page. Respectfully, the Nealey Auto Group.

- Pasadena
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Nealey Tire & Auto is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.