We gave this place a chance when good old days left. We went there two times prior for standard brake work and so forth and we're satisfied. The head manager there was very friendly. That is why I am giving it two out of five stars rather than one star. I took a truck in that I use to go to the dump maybe once or twice a month. I contacted them and I was told it was going to cost around $180 to fix the leaking gas line. In fact it came across on one of the diagnostic emails they sent. I called them and inquired about also getting a belt changed on the vehicle since it was there and was given a quote for that too so I was going to have them do it. And then all of a sudden I get a phone call saying that the cost of the repair was going to be over $800. When I inquired about the change in price I was told that I was given the diagnostic price. I'm not sure how a diagnostic cost $180 but that's what they said. I try to explain that none of this made sense when I was already quoted a price to fix the issue and now all of a sudden I get a weird diagnostic charge of $180. Went and told them that I would just take the vehicle to somewhere else and the manager was decent and knocked it down to $80 for the diagnostic that I had to pay. Unfortunately I paid $80 for something that never was taken care of but I didn't feel comfortable at that point with what was going on. I took it to a local competitor down the street and it was taken care of for $200. I miss good old days because I knew that when I was told something needed to be done that it truly needed to be done and that was the relationship that I built with them over the years. I thought I was starting that relationship with Neely but this has concerned me to the point that I just don't feel comfortable taking any of my vehicles to them anymore. I kind of feel I was baited and then switched on it. Again I would stress the fact that the mail manager is very friendly. I just don't understand how a $180 repair jumped to almost $900. And then the weird diagnostic charge which isn't their normal flat rate for that. And the diagnostic charge happens to be exactly what I was quoted the cost of the repair. It could be a legitimate mistake but I went there and asked them to check to make sure they did it mess up the quote and that's what they told me. At this point I'm just taking my cars to the place down the road who did the repair for the $200 that I expected it to be.
Thank you for the feedback on your recent visit. I do apologize if there was a misunderstanding regarding the expense to evaluate the source of the concern being interpreted as a cost to repair. I was present when you arrived and I am sorry we could not meet expectations. I reviewed the inspection again and can see that our technician could see the leak, but unfortunately could not determine the exact failure until the fuel line was removed from the fuel tank. At that time he was able to see a rodent had chewed through the line. Given the condition of line, it was suggested to replace the line from tank to engine, which unfortunately was discontinued, and our estimate included fabricating a line from the tank to the engine. Feel free to reach out to me at [email protected] if I can be of any further assistance, and again, I am sorry for any miscommunication, and I will be sure that moving forward that we are clear on expectations of service visits. Thank you, Kenny
- Deale