Edgewater, Deale, Owings, Pasadena And Rockville Auto Repair

5

Reliable and honest service with a good price. When I had an issue with a flat tire John (I guess the owner) could have easily sold me more than I needed but he was honest and found a cheaper and faster solution that worked for me. That's the local business I want to support.

5

Thank you so much, Elmer, for the five-star review! We were happy to perform the oil change and health check on your 2011 BMW 328xi and we look forward to serving you again. Happy Holidays! Nealey Tire & Auto.

- Edgewater
5

Who would ever think that a trip to an auto service place could be a pleasure? Everyone is always professional and efficient. Kudos to Kenny and Scott for keeping it all together!

5

With Nealey Tire & Auto there's no need to call and check on the status of your vehicle. They will send updated information by email and text with a link to click on. I will definitely be using them again.

Thank you so much for the great review, Donnell! We're very happy to know you'll be back. Communication is a huge part of our process, we will always work to keep you informed. We were happy to mount and balance 4 tires, perform the oil change and the power steering fluid exchange on your 2015 Jeep Grand Cherokee and we look forward to continuing the relationship. Happy Holidays! Nealey Tire & Auto.

- Edgewater
5

With Nealey Auto Service there's no need to call and check on the status of your vehicle. They will send updated information by email and text with a link to click on. I will definitely be using them again.

Thank you so much for the great review, Donnell! We're very happy to know you'll be back. Communication is a huge part of our process, we will always work to keep you informed. We were happy to mount and balance 4 tires, perform the oil change and the power steering fluid exchange on your 2015 Jeep Grand Cherokee and we look forward to continuing the relationship. Happy Holidays! Nealey Auto Service.

- Edgewater
5

5

They were great!

5

Summary: feels like a high grade premium mechanics, with local garage prices and great service. I have only used them a couple of times as i enjoy working on my own cars, but each time I have been blown away by the high level of service, accountability and quality of work. I don't leave that many feedbacks, but this is my second for this company. First contact: A modern phone system answered promptly by courteous staff. Almost a silly thing to mention, but the audio on the calls is loud and clear which make talking about things you might not 100% understand a lot easier. Hand over: Handing the car over to their staff is easy and quick. After dropping off the car i went away feeling like i had forgotten something it was so simple. Updates: They provide a text/web based service so you can track the progress of your car, which is great. They made contact after they had completed an inspection (while the actual work requested was on-going) with the results of a through inspection and a cool looking personalized report) and listed items that they think might be worth correcting. No pressure on trying to upsell and all the items they listed for me, were known by me and fair points (but its a project car, so i declined most). Price/collection: Price for the work is spot on and the collection process is simple, with payment and keys handed over in probably under 5minutes. Summary: feels like a high grade premium mechanics, with local garage prices and great service.

5

Summary: feels like a high grade premium mechanics, with local garage prices and great service. I have only used them a couple of times as i enjoy working on my own cars, but each time I have been blown away by the high level of service, accountability and quality of work. I don't leave that many feedbacks, but this is my second for this company. First contact: A modern phone system answered promptly by courteous staff. Almost a silly thing to mention, but the audio on the calls is loud and clear which make talking about things you might not 100% understand a lot easier. Hand over: Handing the car over to their staff is easy and quick. After dropping off the car i went away feeling like i had forgotten something it was so simple. Updates: They provide a text/web based service so you can track the progress of your car, which is great. They made contact after they had completed an inspection (while the actual work requested was on-going) with the results of a through inspection and a cool looking personalized report) and listed items that they think might be worth correcting. No pressure on trying to upsell and all the items they listed for me, were known by me and fair points (but its a project car, so i declined most). Price/collection: Price for the work is spot on and the collection process is simple, with payment and keys handed over in probably under 5minutes. Summary: feels like a high grade premium mechanics, with local garage prices and great service.

Alex, we're absolutely honored by this excellent review. Communication is a huge focus for us and we strive to keep the line open during the whole of your visit, we're glad you enjoyed the digital reports and tracking and we're happy we were able to provide the positive service environment you deserve! We hope everyone feels comfortable like they've brought their vehicle to a friend, so we're glad you had that impression with us. Informing you is just as important as providing service and repairs, so we will always keep you informed of our findings on the car whether or not action needs to be taken. We wouldn't be where we are without great customers like you! Our Best to You, Nealey Tire & Auto.

- Edgewater
5

The best review I could leave is the following Nealey Tire & Auto is the Bench Mark by which other Facilities should be judged.

Thank you so much, Stephen, for our amazing review! We're honored to know that you feel this way about our service. We always strive to set the highest standard we can for our services, repairs and communication, so we're really happy you feel like we were successful during your visit. We also really appreciated your patience and understanding during the process! We were happy to perform the engine services and repairs on your 2014 GMC Sierra and we look forward to serving you in the future. Our Best to You! Nealey Tire & Auto.

- Edgewater
Nealey Tire & Auto is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edgewater (410) 443-0186, Deale (410) 867-7998, Owings (410) 257-6575, Pasadena (410) 439-8900, Rockville (240) 386-8617 if you have any issues in accessing any area of our website.